CLEAR BEFORE PAYMENT

Booking, Cancellation & Refund Policy

Effective July 23, 2026

This policy is shown before payment and accepted at checkout.

If you cancel

• More than 12 hours before the booking: Refund to the original payment method or account credit.
• Between 2 and 12 hours: Account credit for a future booking.
• Less than 2 hours or a no-show: Normally nonrefundable.
• Bookings made less than 12 hours ahead: A 15-minute cancellation grace period applies, provided the session has not started.

If your provider cancels

If your provider cannot complete a confirmed booking, you may choose:

• A full refund
• Account credit
• A replacement provider
• A new time with the original provider, when available

Late arrivals

If you arrive late, your booking normally ends at the original time. Extra time or a partial refund is not automatic.

Technical problems

If a significant technical problem prevents a session, FSAD may offer a replacement session, partial or full credit, or a refund. The remedy depends on how much of the service was completed.

Longer passes

Daily, Weekly, and Monthly Support Passes become nonrefundable after meaningful use begins. Fighting S.A.D. may provide a partial credit when a documented problem prevents the remaining support from being completed.

Cash App payments and refunds

Cash App payments sent to $SapphireCrest remain pending until Fighting S.A.D. verifies the exact amount and booking memo. Approved Cash App refunds are returned manually through Cash App rather than Stripe.

Misconduct

Refunds may be denied when an experience is interrupted or ended because the customer violated platform rules or provider boundaries.