CLEAR BEFORE PAYMENT

Booking, Cancellation & Refund Policy

Effective July 23, 2026

Customer cancellations

• More than 12 hours before the booking: Refund to the original payment method or account credit.
• Between 2 and 12 hours: Account credit for a future booking.
• Less than 2 hours or a no-show: Normally nonrefundable.
• Bookings made less than 12 hours ahead: A 15-minute cancellation grace period applies, provided the session has not started.

Provider cancellations

If the provider cannot complete a confirmed booking, the customer may choose:

• A full refund
• Account credit
• A replacement provider
• A new time with the original provider, when available

Late arrivals

The booking normally ends at its original scheduled time. A late customer is not automatically entitled to additional time or a partial refund.

Technical problems

If a significant technical problem prevents the support session from happening, Fighting S.A.D. may provide a replacement session, partial credit, full credit, or refund depending on how much of the service was completed.

Longer passes

Daily, Weekly, and Monthly Support Passes become nonrefundable after meaningful use begins. Fighting S.A.D. may provide a partial credit when a documented problem prevents the remaining support from being completed.

Cash App payments sent to $SapphireCrest remain pending until Fighting S.A.D. verifies the exact amount and booking memo. Approved Cash App refunds are returned manually through Cash App rather than Stripe.

Misconduct

Refunds may be denied when an experience is interrupted or ended because the customer violated platform rules or provider boundaries.

This policy is shown before payment and accepted at checkout.