Help Center

Adults 18+ of all genders are welcome. Ask for someone to listen, help with a next step, or both.

Specialists offer encouragement, perspective, and accountability. FSAD bookings do not provide therapy, diagnosis, medical treatment, or emergency response. See How It Works and our safety and community guidelines.

Yes. Each new client can book one free introductory session. It lasts 60 minutes. Check your Specialist’s formats. For an in-person session, agree on an approved public location first.

No card or purchase is required. Choose the free first session on Support.

No. Enter your name and phone number in Guest Messages+ to ask about services, availability, or fit.

Check this website for replies. They may take time.

Compare session lengths, inclusions, and prices on Support.

Weekly and monthly passes start with a scheduling check. They do not automatically renew unless checkout clearly says otherwise.

Yes, if your Specialist offers it and the arrangement is approved. Agree on a public place, time, and any activity costs before booking.

An activity idea does not reserve a place or confirm an event.

Browse free group Hangouts or FSAD Specialists and read the in-person safety rules. Private residences, hotel rooms, vehicles, and undisclosed location changes are not permitted.

Ask your Specialist about their reply window before you start. Pass check-ins follow posted availability and are not instant or available 24/7.

Sending a message or booking request does not confirm an appointment.

Contact support with your booking number and a short description. We can help with a missed session, schedule change, charge, refund, failed payment, or offer code.

Review the Booking, Cancellation & Refund Policy for the applicable terms.

Contact support for help signing in, updating information, closing an account, or managing privacy settings. The Privacy Policy explains how information is handled.

Start your Specialist application with a short introduction, secure your account, then review and submit. Your progress and owner feedback are saved.

The owner reviews your experience and fit. Final approval requires verification, training, profile review, payout readiness, and a provider agreement. Applying does not publish your profile or guarantee approval, bookings, or income.

Have a question first? The application question form does not create an account or submit an application.

Applicants may bring lived experience, professional training, or both. You must:

• Be at least 18 and complete identity and age verification.
• Communicate respectfully and reliably.
• Follow platform rules and be legally permitted to do the work, as required.

You need owner approval and completed verification before taking paid bookings.

You can submit your own license or certification for separate review. A verified credential belongs to you; an FSAD booking remains peer support. See the specialist requirements.

Approved Specialists set their hours and can accept or decline eligible requests. You may offer calls, live text, or safe public meetings within your authorization.

Agree on the format and boundaries before support begins. All services must follow the safety and conduct rules.

Your profile and required verification must be approved before you’re listed publicly or receive paid bookings. An invitation or submission alone is not approval.

Resume your application to check your status, or sign in to your specialist workspace.

The rate is $25 for each new paid 60-minute session booked with you. See the Specialist compensation overview.

The Connection Guide Agreement covers final compensation, fees, adjustments, and payout conditions. Review it before paid bookings are activated.

Contact support for help with bookings, payouts, profiles, or safety. Include the booking number if you have it and only what we need to understand the issue.