CLEAR EXPECTATIONS

Terms of Service

Effective August 20, 2026

1. Adults only

You must be at least 18 years old to create an account, apply as a guide, message another user, or purchase a service. We may suspend an account when age information is inaccurate or verification cannot be completed.

2. What Fighting S.A.D. provides

Fighting S.A.D. facilitates paid peer support through one-to-one conversation, live text, ongoing Support Passes, Guided Growth plans, and approved sessions in safe public places. Fighting S.A.D. is not therapy, medical care, diagnosis, treatment, crisis intervention, or an emergency service. Focus, format, and boundaries must be agreed by both participants and remain within the rules shown in the app.

3. Accounts and guide approval

Clients may register with a secure email link or Apple login. Connection Guide applicants must submit accurate identity, location, payment, and profile information. A guide cannot become publicly visible or receive paid bookings until Fighting S.A.D. approves the application and required verification is complete.

A guide may separately submit an independently held license or certification for review. Fighting S.A.D. may display the exact qualification only after owner review and while it is current. That credential belongs to the individual guide. It does not make Fighting S.A.D. a clinic, therapy practice, medical provider, licensing board, or credentialing authority, and it does not change a peer-support booking into licensed treatment.

4. Prices and guide compensation

Fighting S.A.D. controls the approved service catalog and customer prices. Guide compensation, bonuses, fees, refunds, disputes, chargebacks, taxes, fraud, and policy requirements are disclosed in the Connection Guide Agreement before paid bookings are activated.

5. Bookings and Support Passes

Available appointments may be booked immediately. Requests outside a guide’s available schedule expire after the applicable response window unless accepted or countered. One hour of advance notice, a ten-minute buffer, and the guide’s displayed booking-ahead limit apply unless the app states otherwise. Daily, weekly, and monthly passes include the number of scheduled 60-minute sessions shown at purchase, plus supportive check-ins and messaging during the guide’s posted availability. Pass messaging is not continuous, instant, or 24/7. Sessions must be scheduled during the pass period, unused sessions expire with the pass, and passes do not automatically renew unless the checkout clearly states otherwise.

6. Cancellations and no-shows

The Booking, Cancellation & Refund Policy shown before checkout is incorporated into these Terms. Generally, customer cancellations more than 12 hours before a booking qualify for a refund or account credit; cancellations between 2 and 12 hours qualify for account credit; and cancellations within 2 hours or no-shows are normally nonrefundable. Provider cancellations qualify for a refund, credit, replacement provider, or rescheduling option as described in that policy.

7. Communications

During beta, service communications remain inside Fighting S.A.D.. Users may not move a paid Fighting S.A.D. service to a private external account, evade payment, or exchange personal contact details to circumvent the platform. Recording or distributing another person’s voice, video, images, messages, or identifying information without clear permission is prohibited.

8. Safety and enforcement

Harassment, threats, discrimination, impersonation, sexual content, nudity, payment circumvention, spam, exploitation, or sharing private information is prohibited. Fighting S.A.D. may review reports, restrict contact, cancel bookings, withhold disputed payouts where legally permitted, suspend accounts, or cooperate with lawful authorities.

9. Provider and customer boundaries

Members purchase the guide’s time and the support described in the booking. They do not purchase therapy, unlimited personal access, exclusivity, physical contact, or control over another person. A guide may immediately end a session when safety rules or a clear boundary are violated.

10. Account termination

You may request account deletion from account settings. Some financial, safety, fraud-prevention, tax, and legal records may be retained as required by law or legitimate business obligations.

11. Disclaimers, disputes, and governing law

Fighting S.A.D. does not guarantee a particular emotional, mental-health, social, or life outcome or uninterrupted availability. Additional liability, governing-law, and dispute procedures presented at checkout apply to the extent permitted by law.

12. Contact

Questions, notices, or complaints may be sent to support@fightingsad.com.